Gentle, dignified support for the conversations that matter most
Some conversations shouldn't wait
Having The Last Word helps people put into words — and into voice — the things that matter most, with warmth, patience and complete honesty.
Founded by Richard Maddrell, we are a small, dedicated practice offering recorded conversations, voice-keeping, end-of-life companionship and funeral celebrancy. Whatever stage you are at, we will meet you there — gently, and at your pace.
More about usWhat we offer
Four ways we can help
The Last Word Podcast
An intimate, unhurried podcast where people share the stories, memories and reflections they most want to leave behind.
Learn moreVoice-Keeping
A guided process of shaping spoken memories, letters and reflections into something lasting — written or recorded — for the people you love.
Learn moreEnd-of-Life Companionship
Trained companions offer practical and emotional support to people nearing the end of life, and to those who love them — without an agenda, and entirely on your terms.
Learn moreFuneral Celebrancy
Funerals and memorials shaped from the words, memories and voice of the person being remembered — led with warmth, care and total honesty.
Learn moreOur outlook
What we believe
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Every life deserves to be heard in its own words, not someone else's summary of them.
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Grief and dying are not problems to be managed — they are part of being human, and deserve space and time.
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Dignity means being asked, being listened to, and being believed.
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No one should be priced out of being heard. Reduced-rate and free support is always available.
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The right words, spoken at the right moment, can change everything that follows.
In their own words
We will never stop being grateful that someone sat with Grandma Ruth and simply let her talk. Hearing her laugh again, telling the story of how she met Grandad, has been the greatest gift to all of us — especially the great-grandchildren who never got to meet her.
I didn't think I had anything worth writing down. Eleanor helped me find six letters I didn't know I had in me — one for each of my grandchildren, to be opened on their eighteenth birthdays. I can rest easier knowing they'll have something of me in my own words.
Tom never once made us feel like a burden or a job to be done. He just turned up, made the tea, and let us talk — or not talk — as we needed. Having someone like that nearby made an unbearable time feel just a little more bearable.
Fee transparency
Honest, transparent fees
We believe cost should never be a barrier to being heard. Every service has a standard rate, a reduced rate, and — where it is needed — no charge at all. We will always have an honest conversation with you about what you can afford.
See our feesReady to talk it through?
There is no obligation, and no pressure. A first conversation is simply a chance to ask questions, share where you are, and see whether we are the right fit for you.
Get in touch